Privacy policy

PRIVACY POLICY

Last Updated: May 24, 2026

Welcome to Celestial Serenade ("Company", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website at celestialserenade.com (the "Site").

By using our Site, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

When you visit the Site, we may automatically collect certain information about your device and browsing behavior, including:

IP address

Browser type and device information

Time zone and location information

Cookies and tracking technologies

Referring websites and search terms

Pages viewed and interactions with the Site

Purchase and browsing activity

We refer to this information as "Device Information."

Technologies We Use

We collect Device Information using technologies including:

Cookies

Cookies are small data files stored on your device. We use three types of cookies:

Necessary Cookies: Required for basic website functionality (e.g., shopping cart, login)

Analytics Cookies: Help us understand how users interact with the Site

Marketing Cookies: Used to deliver personalized advertisements

You may manage or disable cookies through your browser settings.

Log Files

These record website activity and may include:

IP address

Browser type

Internet service provider

Referring/exit pages

Date and time stamps

Web Beacons, Tags, and Pixels

We may use technologies such as pixels or analytics tags to understand customer behavior and improve advertising effectiveness.

2. Order Information We Collect

When you place an order or attempt to make a purchase, we may collect:

Full name

Billing address

Shipping address

Email address

Phone number

Payment details (processed securely by third-party payment providers)

Purchase history

We refer to this as "Order Information."

Important: We do not directly store full credit card numbers. Payment information is securely processed by trusted third-party payment processors.

When we refer to "Personal Information" in this policy, it includes both Device Information and Order Information.

3. How We Use Your Personal Information

We use your Personal Information to:

Fulfill Orders

Process transactions

Arrange shipping and delivery

Send order confirmations and invoices

Provide customer support

Prevent Fraud and Security Risks

Detect suspicious activity

Verify transactions

Protect against unauthorized use

Improve Our Website and Services

Analyze customer browsing behavior

Improve website functionality and shopping experience

Measure marketing performance

Marketing and Communications

Where permitted by law or based on your preferences, we may send:

Promotional emails

Product recommendations

Marketing communications

Updates regarding promotions or new products

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email.

4. Behavioral Advertising and Advertising Partners

We may use your Personal Information to provide advertisements, promotions, and marketing communications that may be relevant to your interests.

We may work with advertising, analytics, and marketing partners, including platforms such as Meta (Facebook and Instagram), Google, Microsoft Advertising, Shopify-related advertising services, and other similar providers. These services may use cookies, pixels, tags, and related technologies to help us understand website performance, personalize advertising, measure campaign effectiveness, and improve user experience.

We do not sell personal information for monetary compensation. However, depending on your jurisdiction and applicable privacy laws, certain sharing of information with advertising or analytics partners for personalized advertising purposes may be considered a “sale,” “sharing,” or targeted advertising.

You may opt out of certain forms of targeted advertising through applicable browser settings, platform privacy settings, or industry opt-out tools, including:

Digital Advertising Alliance (US): http://optout.aboutads.info/

European Interactive Digital Advertising Alliance (EU): http://www.youronlinechoices.eu/

Where required by law, we obtain consent before using non-essential advertising or analytics technologies.

5. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

Access personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of personal information, subject to legal exceptions

Object to or restrict certain processing activities

Withdraw consent where processing is based on consent

Request portability of personal information where applicable

Residents of certain jurisdictions, including the European Economic Area (EEA), the United Kingdom, California, and other applicable regions, may have additional privacy rights under local laws.

To exercise any applicable privacy rights or submit a privacy-related request, please contact us at:

Email: support@celestialserenade.com

We will review and respond to requests in accordance with applicable law.

6. International Data Transfers

Because we operate globally, your information may be transferred to and processed in countries outside your place of residence, including the United States and other jurisdictions where our service providers operate.

We take reasonable safeguards to protect your personal information, including standard contractual clauses approved by the European Commission for transfers from the EEA.

7. Data Retention

We retain:

Order Information: For 7 years to comply with tax, accounting, and legal requirements

Device Information: For 12 months for analytics and security purposes

Marketing Information: Until you unsubscribe or request deletion

8. Data Security

We implement commercially reasonable safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no online transmission or storage method can be guaranteed to be 100% secure.

9. Third-Party Services

We use trusted third-party services to operate our business, including:

Shopify: E-commerce platform provider (https://www.shopify.com/legal/privacy)

Payment Processors: PayPal, Shopify Payments

Email Marketing: Omnisend

Logistics & Tracking: 17track

Analytics: Google Analytics

Advertising: Meta, Google

These providers may collect and process information according to their own privacy policies. We are not responsible for the practices of third-party services.

10. Children's Privacy

The Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information, please contact us immediately for removal.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, regulatory, or business changes.

Updated versions will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business Name: Celestial Serenade

Brand Name: Celestial Serenade

Website: celestialserenade.com