FAQ

Frequently Asked Questions (FAQ)

1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? We handcraft every music box with meticulous care and ship them to every corner of the globe. Because of the artisanal nature of our products, delivery times may vary depending on our current workload and your location. Please check our Shipping page for the most up-to-date estimates on how long it will take for your item to travel from our workshop to your door.

2. HOW DO I RETURN SOMETHING? Celestial Serenade is happy to accept returns on eligible merchandise within 30 days of receipt. Please note that customers are responsible for return shipping costs, unless the return is due to a quality issue. Without exception, we cannot accept returns on customized items, or merchandise that has been used or damaged after delivery. For additional information and step-by-step instructions, please see our complete Refund Policy.

3. HOW DO I USE A COUPON CODE? Wonderful! To use your discount code, add your chosen music boxes to your shopping cart and begin the checkout process. You will find a box to enter your promo code—simply type it in and click ”Apply.” Please note that only one promotion code can be used per order from Celestial Serenade, and coupon codes cannot be applied retroactively to orders that have already been placed.

4. HOW DO I OPT OUT OF EMAILS? We’d hate to see you go! Our Celestial Serenade subscribers receive exclusive updates, early access to new melodies, and special gifts. However, if you need to take a break, simply click the 'Unsubscribe' link located at the bottom of any of our promotional emails.